Overview
At DigitalTrekk.com, we offer digital services and downloadable products such as PDF guides, templates, spreadsheets, and other digital resources. Due to the nature of digital goods, all sales are final. Once a product has been purchased and accessed or downloaded, we do not offer refunds or exchanges.
We strongly recommend reviewing all product details carefully before making a purchase. If you have any questions about a product, please contact us prior to completing your order.
Non-Refundable Products
All digital products and services available on DigitalTrekk.com are non-returnable and non-refundable, including but not limited to:
- PDF guides and eBooks
- Downloadable templates
- Excel or Google Sheets files
- Any other instantly accessible or downloadable digital content
Once the download or access has been provided, refunds will not be issued.
Exceptions
Refunds may be considered only in rare and exceptional circumstances, such as:
- You were charged more than once for the same product.
- Payment was successful, but you did not receive access to the product due to a technical error on our end.
If a refund is approved, it will be processed within 3–5 business days, and the credited amount may take 5–7 working days to appear in your bank account, depending on your payment provider.
How to Request a Refund
To request a refund under the exceptions listed above, please contact us within 7 days of purchase at info@digitaltrekk.com with the following details:
- Order number
- Payment confirmation or receipt
- A brief description of the issue
DigitalTrekk.com reserves the right to decline any refund request that does not meet the conditions outlined in this policy.
Need Help?
If you experience any issues with your purchase or have questions about our digital services, please reach out to us at info@digitaltrekk.com.
We’re happy to assist and ensure you have a smooth experience with DigitalTrekk.